Returns

What should I do if I want to return or exchange my order?

If you would like to return an item for a refund or exchange, please notify Lou Hopper by phone or email, prior to sending it back. Items need to be returned to Lou Hopper within 28 days and should be sent to:

19 High Street, Puckeridge, Ware, Hertfordshire  SG11 1RN

Please use some form of delivery service that requires a signature. We do not cover the cost of return postage. Once we have received the item(s) (in the condition in which they were sent) we can either offer you an alternative item or a full refund. 

Please ensure that you include your name, address and telephone number or email address when returning goods.

What should I do if my order arrives damaged or items are missing?

In the event of an item arriving damaged or where there are items missing from your order, please contact us within 7 working days to let us know. The sooner you let us know the better, so that we can get a replacement out to you and investigate the problem.

It is sometimes necessary to ask customers to provide a photograph of the damaged items to allow us to follow up with our couriers regarding your order. We may also require you to return your order.

Unhappy with something?

We try our hardest to ensure all customers are satisfied with their order and the level of service they receive from us. If for any reason you are not completely happy, then please contact us and we will do our best to resolve the situation as soon as possible. 

Telephone: 01920 450414

Email: customerservice@louhopper.com