How much is the delivery charge?
There is a single delivery charge for all orders sent by standard delivery within the UK. There are two price bands for UK express delivery, one for lighter items and one for the heavier, bulky cushions. We also have a single rate for European deliveries.
UK Standard delivery
3-5 working days
Our standard delivery rates are based on a flat rate, across the UK. You can send items to different addresses, but if you choose more than one delivery address for your order, please note that a delivery charge will be applied per address.
For standard delivery orders we use My Hermes courier services. We aim to deliver within 3 to 5 working days. Delivery times are calculated in working days from Monday to Friday. If you order after 3pm, the next working day will be considered the first working day for delivery. In the case of bank holidays and over the Christmas period, please allow an extra two working days. No deliveries will be attempted at weekends or on bank holidays. We will email you if we become aware of an unexpected delay.
Please enter delivery instructions, if you are going to be out and would like the courier to leave your parcel with a neighbour or in a safe place.
UK Express delivery for all items, excluding cushions
1-2 working days
UK Express delivery for cushions £14.95
1-2 working days
If you live in the UK Mainland and require your items quickly, please use our express delivery service. We have to charge a bit more to send our cushions as the courier service costs us more, because cushions are both bulky and heavy to send.
Express orders placed before midday between Monday and Thursday will be delivered within 24 hours. Orders placed after noon, on Fridays or at weekends will be delivered within two working days. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland will take a little longer.
Europe Standard delivery
5-7 working days
This service is tracked and your parcel will need to be signed for on delivery.
Rest of the world
If you would like to place an order and you live outside the UK or Europe, please contact Lou Hopper, so that we can discuss your requirements and obtain a delivery quote for you. Please email: firstname.lastname@example.org
Tracking your order
For UK standard delivery, you will receive an email from My Hermes couriers upon despatch. Please follow the instructions included in this email to track your order.
For UK Express and European deliveries, you will be emailed a tracking number from Lou Hopper, once your parcel has been despatched.
If you are concerned that a package has not arrived, please contact us and we will track the delivery for you.
Can I send to multiple addresses?
Yes, individual items within your order can be sent to different addresses within the UK. Please note though, that there will be a separate delivery charge for each different address.